Your Amazon account, watched every day.
One named lead runs the day-to-day, so your team can stay focused on product and supply.
A steady rhythm.
You'll always know what we're doing and why.
- Every dayAccount health, policy compliance and issue resolution.
- Every weekA 30-minute call with your account lead.
- Every two weeksReports on revenue, PPC and account health.
- Twice a yearA SKU-level profitability and PPC deep dive.
- Once a yearA strategy meeting to plan the year ahead.
Generous scope, every tier.
What changes between tiers is catalog size, not service level.
See everything included each month
- Amazon marketplace management
- Full PPC campaign management
- Daily account health checks
- Monthly customer feedback review
- Up to 5 new parent SKUs a year, 4 variations each
- Up to 5 new variations a month
- SKU-level issue resolution
- Image adjustments (not full overhauls)
- Stranded and suppressed inventory
- Voice of the Customer monitoring
- Brand Store, up to 2 pages a month
- A+ Content, up to 2 pieces a month
- Periodic inventory checkups
- Dedicated Slack channel
- Weekly 30-minute call
- Bi-weekly reports
- Semi-annual deep dive and leadership meeting
- Annual strategy meeting
Revenue growth for a brand that had plateaued under its previous agency, since it moved to us.
More resultsCommon questions.
What does Amazon account management include?
Daily account health checks, full PPC management, catalog and SKU-level issue resolution, stranded and suppressed inventory, Voice of the Customer monitoring, monthly customer feedback review, Brand Store and A+ Content updates, image adjustments, new listings, and reporting. Every retainer tier includes the full scope.
How often will we hear from West M?
Day to day in a dedicated Slack channel, on a 30-minute call every week, and through reports every two weeks on revenue, PPC and account health. Twice a year there's a profitability and PPC deep dive, and once a year a strategy meeting.
Who will manage our account?
A named account lead who owns your account end to end, with the rest of the West M team behind them. The people you meet on the discovery call are the people who do the work.